Privacy Policy

1. Information We Collect

When you request a quotation, send an enquiry, contact us or use certain features of our website, we may collect information you provide, such as:

• Name
• Mobile number
• City or district
• Business or company name, when provided
• GST number, when provided for quotation purposes
• Products, specifications, quantity and other quotation requirements
• Messages or other information you voluntarily submit

2. How We Use Your Information

We use this information for legitimate business purposes related to your enquiry, including preparing quotations, responding to product enquiries, providing product or spare-parts information, contacting you regarding your requirement, and providing sales or service support.

3. Quotations and Enquiries

Information entered into our quotation or contact forms may be stored in our website database so that ARC Construction Equipments can process the enquiry, maintain quotation records and follow up when required.

4. Phone and WhatsApp Communication

If you provide your mobile number or contact us through WhatsApp, we may use that number to respond to your enquiry or communicate about the product, quotation, availability, delivery, service or spare-parts requirement connected with your request.

5. Website and Technical Information

Our website, hosting provider and security or analytics services may process basic technical information such as IP address, browser/device information, page visits and server logs for website operation, security, performance measurement and troubleshooting.

6. Advertising and Analytics

We may use advertising or analytics technologies, including services provided by platforms such as Meta, to understand website activity and measure the effectiveness of our advertising. Where applicable, these services may use cookies or similar technologies according to their own privacy practices and applicable settings.

7. Sharing of Information

ARC Construction Equipments does not sell customer personal information. Information may be processed by service providers that help us operate our website, hosting, communications, analytics or advertising, or disclosed when required by applicable law.

8. Data Security

We take reasonable steps to protect information stored through our website. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain enquiry and quotation information for as long as reasonably required for customer follow-up, business records, service support, accounting, legal or operational purposes.

10. Your Choices

You may contact ARC Construction Equipments if you want to ask about personal information you submitted through our website, request a correction, or request deletion where applicable and subject to records we are required or reasonably need to retain.

11. Updates to This Policy

We may update this Privacy Policy when our website features, business processes or legal requirements change. The latest version published on this page will apply.